This is the Frequently Asked Questions page of

You can find here common issues experienced with our software. In case you stumbled upon this page without comprehensive knowledge about our product, please click the label in the navigation bar to get to the home page.

Welcome, and hope you find your answers. Contact support AT if you need more info.

I encountered some kind of a problem using the API / APP. What steps shall I take?

  • Give yourself a pat on the shoulder, as looking up this FAQ collection to see if there are easily applicable, detailed answers here is the first step you should take! ;)
  • You should also drop a line to support AT for more information and when you think your case should not be shared publicly.

The template is not displaying as expected. What shall I do?

  • You need to provide us the exported HTML and JSON (for API users) about your project, as well as the projectID - without those, we cannot investigate. It is also useful to provide the web client, operating system and the device type (for mobiles), on which the error occured.
  • You should also drop a line to support AT for more information and when you think your case should not be shared publicly.

I integrated through EDMdesigner API a long time ago, used it happily for long, but it is not working correctly now. What can be the cause? Am I using the correct version of the API and API JS?

Our API endpoints are the followings:


Previous API endpoints are terminated from 31st of January 2017.

The recommended method for making requests to the API endpoints is through the JS API, which has the failover mechanism built-in, and enables you to have most of the implementation on the client side. At the moment, our JS API’s dependency is jQuery (v1.3 or later). It’s only because of the convenient ajax requests, but probably we will change it to native ajax in the near future.

We suggest you to use the JS API as much as it’s possible. It is located here.
The best yet available guide to follow is our migration docs.

How do I download a template from a user and upload it to another one?

The step are the following:

  1. Login to the dashboard
  2. Choose an API key
  3. List the users by the selected API key
  4. Search for an actual user (you need to know the user ID)
  5. List the templates of the needed user
  6. Export the needed template in JSON format
  7. List the user by API key again
  8. Search for the users where you want to copy the template (you need to know the user ID)
  9. Paste in the JSON to the text area
  10. Upload

This video may help you to visualize the necessary steps

The images my users upload in the editor are not shown. What are the possible causes?

There may be several causes, but the most frequent can be:

  1. The image links you provided are broken, or refer to a previously moved/deleted images
  2. You did not set up the gallery upload routes on the server-side implementation you made
  • The first point can be fixed by providing a valid URL, or re-uploading the moved/deleted images.

  • In the second case, you need to setup the gallery upload routes. You may want to look up the documentation first:

API Gallery Docs

You can find previous example implementations about uploading and deleting images in one of our public github repos:

Gallery upload example - EDMdesigner addon for Interspire Email Marketer
Gallery delete example - EDMdesigner addon for Interspire Email Marketer

Do I have to update editor version to use the latest generator features?

No, the generator is updated automatically, as a part of our service. You don’t need to change your editor version to use the latest generator release.

Can I use both HTTP and HTTPS methods for the API calls?

Yes, HTTP and HTTPS are equally accepted by all of the API endpoints.

How do I add special elements in the dashboard to be available for the APP users?

This video shows you where you can find special elements, like “code elements”.

I have issues with the traslation of editor text labels (localization issue) / there are editor components (like buttons) that are not displaying. Whom to contact to resolve the problem?

I am using Interspire Email Marketer. What is the best way for the integration?

Here’s everything necessary for the addon installation:

  • Previous files should be overwritten. If it doesn’t work, the previous folder can be deleted and the install started from scratch again. You will need credentials for a successful installation. If you do not have an API Key and a corresponding magic word, please send your request to “roland AT”.
  1. Properly setup PDO is required for the Addon to run. Proper PDO setup info

  2. Latest Addon files are available here.

  3. The user Guide helps you with the installation of the software, in version 1.4 you don’t need to choose the “server” location

  4. Addon configuration:

    Magic word: your_alfanumeric_magic
    Language: en
  5. You may find additional information in the file of the project